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Shipping & Returns

Returning customer

  1. Log into your account dashboard
  2. Click on ‘My Orders’

Guest customer

If you did not register during checkout, you can track your order status by visiting your account page and selecting your order.

Please contact customer service to begin a return Contact Us page.

Please contact our customer support team to adjust your delivery address details via the Contact Us form or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.

Once your return is received in our warehouse, it will be processed within 3-5 business days. Refunds typically reflect in your account within 3-5 business days after your return is processed. BulbHead will not be responsible for loss or damage of return shipments. A refund will be issued to your original form of payment for the full purchase price (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees).

There are two options for returning products:

Option A: Contact customer service and request a prepaid FedEx label. Simply print and affix the label to your package and drop it off at any FedEx location. A $9.99 return shipping charge will be automatically deducted from your refund upon printing this label.

Option B: return the products on your own via FedEx, USPS, or any other traceable method and receive a full product refund. We encourage you to insure your package. Please send returns to: BulbHead Returns Dept., 700 Indian Springs Drive, Lancaster, PA 17601

Please contact our customer support team via the Contact Us form or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.

Please contact our customer support team to adjust your delivery address details via the Contact Us form or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.

Please contact our customer support team to adjust your delivery address details via the Contact Us form or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.

Please contact customer service via the Contact Us form and provide details regarding what is missing in your order or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.

My Account

  • Resetting your password via email
  1. Click on ‘Forgot password’ from your login screen
  2. Enter your email address in the email field and click ‘Submit’
  3. If there is an account associated with your email, you will receive an email with a link to reset your password. (make sure you add ‘info@bulbhead.com’ as an exception)
  4. Click on the link within the email
  5. Enter your new password and confirm password
  • Resetting your password from within my account
  1. If you are already logged in into your account, you can reset your password by clicking on ‘Account Information”
  2. Check off the checkbox labeled ‘Change password’
  3. Enter your current password and new password
  • How to update my shipping & billing address?
  1. Login to your account
  2. Click ‘Address Book’ on the left panel navigation
  3. Shipping and billing address will be editable from this screen

To delete your account, please contact our customer support team. Please visit the contact us page or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.

To unsubscribe from BulbHead’s marketing emails, please click on the unsubscribe link located in the footer within the email.

To delete payment information from your account, please contact our customer support team. Please visit the contact us page or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.

My Order

You will receive an order confirmation e-mail shortly after placing your order which will include your Order# and a summary of your purchase.

You will receive a shipment confirmation e-mail after your order has shipped which will include a tracking number for your shipment.

Orders are shipped Mon - Fri, usually within 24 hours from the time they are placed.

To cancel an order, please contact BulbHead Customer Care toll-free at 800-887-2717. For your convenience, Customer Care is open Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET. Orders may not be cancelled once they have been packaged for shipping or are in a shipped status. 

Pre-order

BulbHead is always working to bring you the best and brightest solutions for everyday problems. Pre-order provides our customers with the option to buy new products before they hit the shelves. Pre-order allows you to reserve product(s) early. The product will ship to you on the first available date. The shipping date is listed beneath the "PRE-ORDER" button on the product page. Only select BulbHead products are available for pre-order.

We work our hardest to ensure our customer promise is met. If your item is not received within the promised shipping window, please contact our customer support team visiting the contact us page or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.

We charge your payment method upon order placement.

Yes, please call toll-free at 800-887-2717 or use the Contact Us form and we will be happy to help. Keep in mind that order processing takes a full 24 hours, so our customer service representatives might not be able to view and modify your order for at least 24 hours after you've placed your order.

BulbHead guarantees that we will always post the best availability and shipping information for our products. We know that you want to receive your bright ideas as soon as you can and we are working hard to get these items as as soon as they're available!

You can! You won’t be charged for your pre-order item until it becomes available and is on its way to you.

Your items will ship as they become available

My Product

Absolutely. Please contact our customer support team visiting the contact us page or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET to receive your replacement.

We are confident the value and quality of our merchandise will meet, if not exceed your expectations. In the event you are not completely satisfied, we'll gladly provide an exchange or refund your purchase price for items returned in their original condition within 30 days after you receive them (excluding return shipping charges, discounts, shipping and handling charges and any separate fees). Refunds will be made to your original form of payment.

Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Amazon Pay
  • Apple Pay

Your refund will reflect in your account within 3-5 business days.

Please contact our customer service team who will be able to correct this for you! Call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET, Sat - Sun 8:00 AM to 8:00 PM ET.

We use Secure Socket Layer (SSL) technology to prevent unauthorized people from intercepting your credit card information.

You can give us a call to place your order if you don’t wish to give your credit card information online: 800-887-2717 Monday-Friday 7:00 AM to 12:00 AM ET, Sat-Sun 8:00 AM to 8:00 PM ET.

Coupons, Promotions, and Gift Cards

You can edit or remove a promo code by clicking on ‘Cancel’ on the promo code box within your shopping cart or on the order review section of checkout before you place your order.

You can only use one promo code at a time.

Please check the promo code, the expiration dates, and terms & conditions and try again. If you continue to experience issues, please contact our customer support team by visiting our contact page or calling 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET, Sat - Sun 8:00 AM to 8:00 PM ET.

To redeem your surprise gift promo code, please visit bulbhead.com/surprise, type in your name and email address in the respective fields, then click ‘Submit’.

At this time, BulbHead does not sell gift cards.

Bulbhead does not accept outside gift cards.

Amazon

Items shipped from Amazon.com can be returned to Amazon within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Contact us with any questions.

Items shipped from Amazon.com can be returned to Amazon within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Contact us with any questions.

Amazon gift cards can not be used to purchase items on BulbHead.

Retail Purchases

BulbHead products are subject to the individual retail store's return policy where it was originally purchased.

BulbHead products are subject to the individual retail store's return policy where it was originally purchased.

BulbHead products are subject to the individual retail store's return policy where it was originally purchased.

Submit a Product

We <3 inventors! Submit your product today for our team to evaluate.

Unfortunately we can’t help develop ideas into products.

Privacy and Security

View our security policy

Customer Service

You can contact us via contact us form or by calling 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET, Sat - Sun 8:00 AM to 8:00 PM ET.