How can we help?
Shipping & Returns
How to track my order?
Returning customer
- Log into your account dashboard
- Click on ‘My Orders’
Guest customer
If you did not register during checkout, you can track your order status by visiting your account page and selecting your order.
How can I return an order?
Please contact customer service to begin a return Contact Us page.
My order was delivered to the wrong address.
Please contact our customer support team to adjust your delivery address details via the Contact Us form or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.
How long does a return take to process?
Once your return is received in our warehouse, it will be processed within 3-5 business days. Refunds typically reflect in your account within 3-5 business days after your return is processed. BulbHead will not be responsible for loss or damage of return shipments. A refund will be issued to your original form of payment for the full purchase price (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees).
Will I be charged for shipping on a return?
There are two options for returning products:
Option A: Contact customer service and request a prepaid FedEx label. Simply print and affix the label to your package and drop it off at any FedEx location. A $9.99 return shipping charge will be automatically deducted from your refund upon printing this label.
Option B: return the products on your own via FedEx, USPS, or any other traceable method and receive a full product refund. We encourage you to insure your package. Please send returns to: BulbHead Returns Dept., 700 Indian Springs Drive, Lancaster, PA 17601
How do I exchange a product?
Please contact our customer support team via the Contact Us form or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.
I received an incomplete order.
Please contact our customer support team to adjust your delivery address details via the Contact Us form or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.
I received the wrong order.
Please contact our customer support team to adjust your delivery address details via the Contact Us form or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.
I received a product that is missing parts.
Please contact customer service via the Contact Us form and provide details regarding what is missing in your order or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.
My Account
How to reset my password?
- Resetting your password via email
- Click on ‘Forgot password’ from your login screen
- Enter your email address in the email field and click ‘Submit’
- If there is an account associated with your email, you will receive an email with a link to reset your password. (make sure you add ‘info@bulbhead.com’ as an exception)
- Click on the link within the email
- Enter your new password and confirm password
- Resetting your password from within my account
- If you are already logged in into your account, you can reset your password by clicking on ‘Account Information”
- Check off the checkbox labeled ‘Change password’
- Enter your current password and new password
- How to update my shipping & billing address?
- Login to your account
- Click ‘Address Book’ on the left panel navigation
- Shipping and billing address will be editable from this screen
How do I delete my account?
To delete your account, please contact our customer support team. Please visit the contact us page or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.
How do I unsubscribe from BulbHead’s marketing emails?
To unsubscribe from BulbHead’s marketing emails, please click on the unsubscribe link located in the footer within the email.
How do I delete my payment information from my account?
To delete payment information from your account, please contact our customer support team. Please visit the contact us page or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.
My Order
When will my order be confirmed?
You will receive an order confirmation e-mail shortly after placing your order which will include your Order# and a summary of your purchase.
How will I know when my order ships?
You will receive a shipment confirmation e-mail after your order has shipped which will include a tracking number for your shipment.
Does BulbHead ship on Saturday?
Orders are shipped Mon - Fri, usually within 24 hours from the time they are placed.
How can I cancel my order?
To cancel an order, please contact BulbHead Customer Care toll-free at 800-887-2717. For your convenience, Customer Care is open Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET. Orders may not be cancelled once they have been packaged for shipping or are in a shipped status.
Pre-order
What is a pre-order?
BulbHead is always working to bring you the best and brightest solutions for everyday problems. Pre-order provides our customers with the option to buy new products before they hit the shelves. Pre-order allows you to reserve product(s) early. The product will ship to you on the first available date. The shipping date is listed beneath the "PRE-ORDER" button on the product page. Only select BulbHead products are available for pre-order.
Am I guaranteed to get an item in the promised shipping period or availability date?
We work our hardest to ensure our customer promise is met. If your item is not received within the promised shipping window, please contact our customer support team visiting the contact us page or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET.
When should I expect to be charged?
We charge your payment method upon order placement.
Can I cancel or modify a pre-order?
Yes, please call toll-free at 800-887-2717 or use the Contact Us form and we will be happy to help. Keep in mind that order processing takes a full 24 hours, so our customer service representatives might not be able to view and modify your order for at least 24 hours after you've placed your order.
When will my pre-order item ship?
BulbHead guarantees that we will always post the best availability and shipping information for our products. We know that you want to receive your bright ideas as soon as you can and we are working hard to get these items as as soon as they're available!
What if I order multiple items? Can I combine in stock and pre-order items?
You can! You won’t be charged for your pre-order item until it becomes available and is on its way to you.
What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates?
Your items will ship as they become available
My Product
My product is damaged, can I get it replaced?
Absolutely. Please contact our customer support team visiting the contact us page or call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET to receive your replacement.
What is my warranty on my product?
We are confident the value and quality of our merchandise will meet, if not exceed your expectations. In the event you are not completely satisfied, we'll gladly provide an exchange or refund your purchase price for items returned in their original condition within 30 days after you receive them (excluding return shipping charges, discounts, shipping and handling charges and any separate fees). Refunds will be made to your original form of payment.
Payment Methods
What payment types does BulbHead accept?
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Amazon Pay
- Apple Pay
How long will it take for a refund to reflect on my payment method?
Your refund will reflect in your account within 3-5 business days.
My payment method was charged multiple times, what do I do?
Please contact our customer service team who will be able to correct this for you! Call 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET, Sat - Sun 8:00 AM to 8:00 PM ET.
Is my credit card information kept secure?
We use Secure Socket Layer (SSL) technology to prevent unauthorized people from intercepting your credit card information.
I don't wish to give my credit card information online. Are there other ways to order?
You can give us a call to place your order if you don’t wish to give your credit card information online: 800-887-2717 Monday-Friday 7:00 AM to 12:00 AM ET, Sat-Sun 8:00 AM to 8:00 PM ET.
Coupons, Promotions, and Gift Cards
How do I apply a promo code to my purchase?
You can edit or remove a promo code by clicking on ‘Cancel’ on the promo code box within your shopping cart or on the order review section of checkout before you place your order.
Can I apply multiple promo codes?
You can only use one promo code at a time.
My promo code does not work, what do I do?
Please check the promo code, the expiration dates, and terms & conditions and try again. If you continue to experience issues, please contact our customer support team by visiting our contact page or calling 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET, Sat - Sun 8:00 AM to 8:00 PM ET.
How do I redeem my surprise gift promo code?
To redeem your surprise gift promo code, please visit bulbhead.com/surprise, type in your name and email address in the respective fields, then click ‘Submit’.
Does BulbHead sell gift cards?
At this time, BulbHead does not sell gift cards.
Can I redeem an outside gift card?
Bulbhead does not accept outside gift cards.
Amazon
Can I return a BulbHead product that I purchased on Amazon to BulbHead?
Items shipped from Amazon.com can be returned to Amazon within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Contact us with any questions.
Can I get a damaged BulbHead product replaced by BulbHead if I purchased it on Amazon?
Items shipped from Amazon.com can be returned to Amazon within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Contact us with any questions.
Can I use an Amazon gift card on Bulbhead.com?
Amazon gift cards can not be used to purchase items on BulbHead.
Retail Purchases
Can I return a BulbHead product that I purchased in a retail store (ie: Walmart, Bed, Bath & Beyond) to BulbHead?
BulbHead products are subject to the individual retail store's return policy where it was originally purchased.
Can I get a damaged BulbHead product replaced by BulbHead If I purchased it in a retail store?
BulbHead products are subject to the individual retail store's return policy where it was originally purchased.
Can I get a refund from BulbHead for a product I purchased in a retail store?
BulbHead products are subject to the individual retail store's return policy where it was originally purchased.
Submit a Product
I have the next bright idea! How do I submit my invention?
We <3 inventors! Submit your product today for our team to evaluate.
I only have a bright idea but no product, can you help me?
Unfortunately we can’t help develop ideas into products.
Privacy and Security
What is your security policy?
Customer Service
How do I contact customer service?
You can contact us via contact us form or by calling 800-887-2717 Mon - Fri 7:00 AM to 12:00 AM ET, Sat - Sun 8:00 AM to 8:00 PM ET.
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